Privacy Policy
KwikFlow is an automation tool designed for Shopify merchants to convert abandoned checkouts into draft orders for structured follow-up. This policy details how data is handled with complete operational transparency and security.
1. Information We Access & Process
When a merchant connects KwikFlow via the Shopify App Store, we receive limited access to Shopify API webhooks strictly necessary for draft order creation. This includes store identifier data, cart items, monetary value, and customer contact details (such as email or phone) submitted during an abandoned checkout.
2. How Information Is Used
We use this data solely to execute the automation configured by the merchant:
- Detecting qualifying abandoned checkout events per merchant criteria.
- Creating corresponding draft orders within the merchant's Shopify Admin.
- Generating secure, single-use checkout invoice links.
- Troubleshooting operational synchronization and latency issues.
3. Data Sharing & Third Parties
We never sell customer or merchant data. Information is only shared with infrastructure partners (such as hosting and database providers) essential for the execution of KwikFlow services, under strict confidentiality agreements.
4. Data Retention & Merchant Control
Merchants retain complete ownership of their customer data. You can disconnect KwikFlow at any time from your Shopify admin. When uninstalled, active webhook subscriptions are terminated immediately. Shoppers wishing to exercise data rights regarding a store should contact the merchant directly.
5. Security Standards
All communications between KwikFlow, Shopify APIs, and customer endpoints are encrypted in transit using TLS 1.3. We enforce strict role-based access controls and follow Shopify API security best practices.
For questions about this policy or your store data, reach out directly to support@kwikflow.io.